“Basement trap had been ignored for months. They put us on four-weekly empties before lunch prep and the weekend sink backups stopped. Landlord pack was just the notes — no chasing.”

“Facilities needed someone who turns up for the interceptor when promised and leaves something we can file. Quarterly services at the Clifton hotel have been steady and easy to manage.”

“They surveyed the pub kitchen, jetted the floor-drain run, and left a FOG checklist the chefs actually use. First busy Friday without a drain panic.”

“We wanted FOG treated like any other planned job — not a drama. The Fulford kitchen programme is clear, flexes for events, and the reporting is usable.”

“Blocked mid-week — they jetted the takeaway drains the same day and booked us onto a trap schedule. Straight talk, no padded extras.”

“Drainage survey before summer hours paid off. We knew what to clean now versus what could wait. Café stays clearer and we’re not guessing intervals.”