Question 1

How often should our grease trap be cleaned?

Accepted Answer

Covers, menu, and trap size decide it — not a poster on the wall. Busy York restaurants often sit on four-weekly empties; quieter cafés can stretch further. We set the interval after we’ve opened the unit and seen how fast it loads.

Question 2

Do you provide service records for compliance files?

Accepted Answer

Yes. Each grease trap clean or interceptor service comes with plain notes — date, work done, outlet condition — for landlords, facilities, and your own FOG file. Easier to show than a verbal ‘we’re on top of it’.

Question 3

Can you work around our service times?

Accepted Answer

Wherever we can. Empties and jetting go into quiet windows: before prep, mid-afternoon lulls, or closed periods. City-centre and hotel kitchens get that planning up front so we’re not in the way of covers.

Question 4

What is the difference between a grease trap and an interceptor?

Accepted Answer

Traps are usually smaller units by the sinks. Interceptors are bigger systems for higher FOG loads — hotels and hard-trading kitchens. Menu, covers, and access decide which you need. A kitchen drainage survey can size it before you buy or replace.

Question 5

Do you publish fixed prices online?

Accepted Answer

No. Access, unit size, FOG load, and whether the line needs jetting all change the job. We quote after we’ve seen the site — survey-led, no price list on the website.

Question 6

Which areas of York do you cover?

Accepted Answer

York city centre plus Clifton, Acomb, Fulford, Heworth, Bishopthorpe, Haxby, and nearby villages. Unsure if you’re in range? Send the postcode and we’ll say straight.

Question 7

Can you help after a blocked kitchen drain?

Accepted Answer

Yes. Drain jetting clears FOG and debris from the run; then we put the trap back on a schedule so you’re not booking the same clear next month. Recurring backups usually need a kitchen drainage survey for the root cause.

Question 8

Do you install new grease traps during kitchen refits?

Accepted Answer

Yes. We size for covers and menu, fit for cleaning access, work with your fit-out programme where needed, and hand over a first-year empty plan you can actually run.

Why kitchens put us back on the rota

Notes that file cleanly

Around prep, not service

York & the villages

Question: How often should our grease trap be cleaned?

Question: Do you provide service records for compliance files?

Question: Can you work around our service times?

Question: What is the difference between a grease trap and an interceptor?

Question: Do you publish fixed prices online?

Question: Which areas of York do you cover?

Question: Can you help after a blocked kitchen drain?

Question: Do you install new grease traps during kitchen refits?

Why kitchens put us back on the rota

Notes that file cleanly

Around prep, not service

York & the villages